Terms & Conditions

Effective Date: September 6, 2026

Welcome to Staal Mall. These Terms & Conditions govern your access to and use of the Staal Mall website, online marketplace, products, services, and related features.

By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or our services.

1. About Staal Mall

Staal Mall is an online shopping platform that allows customers to browse, select, and purchase products through our website.

We aim to provide accurate product information, convenient shopping, and reliable service. However, product availability, prices, offers, delivery times, and other information may change from time to time.

2. Eligibility to Use the Website

By using Staal Mall, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to accept these Terms & Conditions on their behalf.

3. Account Registration

Certain features of Staal Mall may require you to create an account.

You are responsible for providing accurate and complete information when registering. You are also responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

You should immediately notify Staal Mall if you believe your account has been accessed without authorization.

Staal Mall reserves the right to suspend or terminate an account if we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms & Conditions.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on Staal Mall are accurate.

However, product images may sometimes appear slightly different from the actual product due to photography, lighting, screen settings, manufacturing variations, or other factors.

We do not guarantee that every product description, image, specification, or other website content will always be completely accurate, current, or error-free.

If an error is discovered, Staal Mall reserves the right to correct the information and take appropriate action.

5. Product Availability

All products displayed on Staal Mall are subject to availability.

A product being displayed on the website does not necessarily guarantee that it will remain available when you place an order.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order or cancel the affected item and provide any applicable refund according to our refund policy.

6. Prices and Taxes

Product prices displayed on Staal Mall may change without prior notice.

Where applicable, taxes, delivery charges, handling charges, or other fees may be displayed separately or included in the final order amount.

Although we make reasonable efforts to maintain accurate pricing information, an incorrect price may occasionally appear due to technical, typographical, or system-related errors.

If an order has been placed at an incorrect price, Staal Mall may contact you before processing the order. Depending on the circumstances, we may cancel the order and provide an applicable refund.

7. Placing an Order

When you place an order through Staal Mall, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation or acknowledgment. Such confirmation does not necessarily mean that the order has been finally accepted.

An order may be cancelled or rejected in circumstances including product unavailability, pricing errors, suspected fraud, payment problems, delivery limitations, or other legitimate reasons.

If Staal Mall cancels an order for which payment has already been received, the applicable amount will be refunded according to our refund procedures.

8. Payment

Customers must provide valid payment information when placing an order using an available payment method.

Payments may be processed through third-party payment service providers. Additional terms and conditions of those payment providers may apply.

Staal Mall is not responsible for failures, delays, or interruptions caused by a third-party payment provider, bank, card issuer, or payment network, although we will reasonably assist customers in resolving payment-related issues.

9. Delivery

Staal Mall aims to deliver orders within the estimated delivery period displayed during the purchasing process or communicated to the customer.

Delivery times may vary depending on product availability, delivery location, logistics conditions, weather, public holidays, transportation issues, or other circumstances beyond our reasonable control.

An estimated delivery date is not necessarily a guaranteed delivery date unless specifically stated otherwise.

Customers are responsible for providing an accurate delivery address and contact information. Staal Mall may not be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

10. Order Cancellation

Customers may request cancellation of an order subject to the applicable cancellation rules of Staal Mall.

Cancellation may not be possible after an order has been shipped, delivered to the logistics provider, or otherwise entered a stage where cancellation is no longer practical.

If cancellation is accepted, any applicable refund will be processed according to the Staal Mall Refund & Cancellation Policy.

11. Returns and Refunds

Returns and refunds are subject to the Staal Mall Return & Refund Policy.

Certain products may be non-returnable because of their nature, hygiene requirements, customization, condition, or other applicable restrictions.

Customers should review the relevant return conditions before purchasing a product.

Where a return is accepted, customers may be required to return the product in its original condition and packaging, subject to the applicable return policy.

12. Customer Responsibilities

When using Staal Mall, you agree not to:

• Use the website for unlawful or fraudulent purposes.
• Provide false or misleading information.
• Attempt to gain unauthorized access to the website or another customer's account.
• Interfere with the security or operation of the website.
• Upload malicious software, viruses, or harmful code.
• Abuse promotional offers or discount codes.
• Use automated systems to collect website information without permission.
• Attempt to damage, overload, or disrupt the website.
• Use another person's account without authorization.

Staal Mall may take appropriate action against users who violate these requirements.

13. Intellectual Property

Unless otherwise stated, the content available on the Staal Mall website, including logos, trademarks, graphics, text, photographs, designs, layouts, icons, and other materials, is owned by or licensed to Staal Mall.

You may use the website for personal and lawful shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit Staal Mall's website content without prior written permission.

The Staal Mall name, logo, branding, and related materials may not be used in a manner that could create confusion or suggest an unauthorized association with the business.

14. User Reviews and Content

If Staal Mall allows customers to submit reviews, comments, photographs, ratings, or other content, you are responsible for ensuring that your submitted content is lawful and does not violate the rights of others.

You must not submit content that is false, defamatory, abusive, threatening, discriminatory, obscene, fraudulent, or otherwise unlawful.

By submitting content to Staal Mall, you grant us permission to use, display, reproduce, or publish that content for legitimate business purposes, subject to applicable law.

Staal Mall reserves the right to remove content that violates these Terms & Conditions or applicable law.

15. Promotions and Discount Codes

Staal Mall may occasionally provide promotional offers, discounts, coupons, or special campaigns.

Promotional offers may have additional conditions, eligibility requirements, validity periods, product restrictions, or usage limits.

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

Staal Mall reserves the right to modify, suspend, or cancel a promotional offer where necessary.

16. Third-Party Services

Staal Mall may use third-party services for payments, delivery, analytics, communication, hosting, customer support, advertising, or other business functions.

Your use of certain third-party services may be subject to separate terms and privacy policies.

Staal Mall is not responsible for the independent policies, practices, availability, or performance of third-party services, except to the extent required by applicable law.

17. Website Availability

We aim to keep Staal Mall available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

The website may occasionally become unavailable because of maintenance, upgrades, technical problems, security incidents, network failures, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue any part of the website or its features when reasonably necessary.

18. Limitation of Liability

To the extent permitted by applicable law, Staal Mall will not be responsible for indirect, incidental, special, or consequential losses arising from the use of or inability to use the website or services.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Our liability, where legally applicable, will be limited to the extent permitted by law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Staal Mall, its owners, employees, representatives, service providers, and business partners harmless from claims, losses, liabilities, damages, costs, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of another person's rights.

20. Privacy

Your use of Staal Mall is also subject to our Privacy Policy.

The Privacy Policy explains how information may be collected, used, stored, and shared when you use our website and services.

By using Staal Mall, you acknowledge that you have read and understood the applicable privacy practices.

21. Changes to These Terms

Staal Mall may update these Terms & Conditions from time to time.

Changes may be made to reflect new services, changes in our business practices, improvements to the website, or changes in applicable laws and regulations.

The updated version will be published on this page with a revised Effective Date. Your continued use of the website after an updated version is published may constitute acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise required by applicable law.

Any disputes arising from the use of Staal Mall or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts, subject to applicable legal requirements.

23. Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, please contact Staal Mall through the contact details provided on our website.

Staal Mall

Email: dghosh150@gmail.com